Shipping policy
- Shipping to USA 3-5 business days
- Shipments to Canada 3-10 business days
- Shipments to Spain and the rest of Europe: 10 - 15 business days
- Rest of the world: 15-21 business days
2-DAY OR OVERNIGHT SHIPPING?
Please note that regardless of the Shipping method selected, there is still a processing time of 1-3 Business days as these blankets are made to order. For example, if you select Overnight shipping at checkout, your order will be processed in 1-3 Business Days (excluding weekends and holidays), then once processed and handed off to the shipping carrier, it will be delivered the next business day.
Is it Safe and Reliable?
Yes, 100% satisfaction guarantee. We are young moms, responsible and serious entrepreneurs, who also shop online and understand how we like to be given a quality service.
If your order arrives damaged or lost we will replace it or refund your money. We always answer emails and phone calls, we are always available to answer any questions you may have.
To deliver our orders we choose USPS, UPS, DHL and others.
If you have ordered more than one product, there is a possibility that they may not arrive at the same time. We ship packages as soon as they are ready, sometimes some are ready sooner than others, so we choose to ship your items as soon as possible. You will then have a different tracking number for each package.
Do you have any questions about your order? Contact us at our email: support@cheymora.com
We have partnered with a package tracking and protection solution, (optional) to provide our customers with the best delivery experience possible. We offer some options to enhance the experience a premium package protection for your online orders.
When you add insurance at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate event that they arise.
Have you purchased insurance do you need to file a claim?
* Claims for packages marked as "delivered" must be filed after 5 days and no later than 15 days from the date the package was marked as "delivered".
Claims for presumed lost packages (where the status is not "delivered") must be filed after 7 days (20 for international) and
within 30 days from the last checkpoint.
No need to search your email for tracking numbers, dynamic maps and real-time shipping updates keep you aware of every part of your shipment.
Item Not Received But Tracking Shows Delivered
We are not liable for packages where the tracking shows as delivered. Your satisfaction is our top priority so we will work you you to try and figure out what happened. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.
If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it.
Even though the USPS tracking shows a status of “delivered”, sometimes the tracking is not correct. it’s rare that a package is actually “lost”.
Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they’ve received the package.
The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. This same scenario has actually happened to me. I waited a several days after the tracking showed “delivered” and my package showed up 2 days later.
The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.
The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.
If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you). In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, etc. so his report is accurate. He could also interview neighbors (or business owners if the delivery address was a commercial location) if this has happened recently in your neighborhood, and ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime so they take this very seriously.
I understand how anxious you are to have your merchandise and that’s exactly what I want too! Please understand investigations can take time and likewise, a package can sometimes show up after it has been marked as delivered. I can’t thank you enough for your patience.